Refund policy

At EMBLUME, your wellbeing comes first. Because our products include supplements, ingestibles, and other personal items, we are unable to accept returns or exchanges once an order has been shipped. This ensures that every time you receive a product it is safe, uncompromised and handled with the highest care.

 

1) All Sales Are Final 

Due to the personal nature of the products, we do not offer returns, exchanges, or refunds for change of mind or personal preference. Please choose carefully and read each product description thoroughly before purchasing.

 

2) Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at hello@emblume.com with:

• Your order number
• Photos clearly showing the issue
• A brief description of the problem

Once assessed, we’ll arrange a replacement or refund if the item is deemed faulty or damaged during transit. Please note that we cannot process claims made after 7 days of receipt.

 

3) Exceptions

We reserve the right to refuse claims that fall outside our policy. Refunds will only be processed to the original payment method used for purchase once approved.

 

4) Product Authenticity & Safety

All EMBLUME products are sourced from trusted brands and verified suppliers. To protect your health, we cannot accept returns on opened or used items — even if only partially used — as this compromises product integrity and safety.

 

5) Contact Us

For any questions or support, please reach out to: hello@emblume.com

We’re here to help ensure every experience with EMBLUME feels supported and seamless.