Shipping policy
We aim to make your EMBLUME experience effortless from order to delivery. Below you’ll find everything you need to know about our shipping process.
1) Order Processing
- Orders are processed within 1–3 business days, Monday to Friday (excluding public holidays).
- During peak times or new launches, processing may take a little longer — we’ll always keep you informed.
- Once your order is shipped, you’ll receive an email to inform of this.
2) Shipping Options & Delivery Times
We currently ship across Australia.
Destination Standard Shipping
Metro Australia
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
Regional Australia
Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
Please note delivery times are estimates and may vary based on carrier performance and location.
3) Shipping Costs
- Shipping costs are calculated at checkout based on your location and order weight.
- Orders over $120 AUD (domestic) qualify for free standard shipping.
- Express shipping options are available for an additional fee.
4) Delivery & Responsibility
Once your order has been handed to the courier, EMBLUME is not responsible for delays, loss, or damage that occurs in transit. If your parcel is lost or delayed, we’ll do our best to assist you in resolving the issue with the carrier.
Please ensure your delivery address is correct before completing checkout — we are unable to redirect parcels once shipped.
5) Damaged or Missing Items
If your parcel arrives damaged or incomplete, please contact hello@emblume.com within 7 days of receipt, including photos and your order number. We’ll review your case and arrange a replacement where appropriate.
6) Order Changes or Cancellations
If you need to change your order, please contact us immediately. We can only modify or cancel orders that haven’t yet been dispatched. Once shipped, all sales are final.
7) Our Promise
Every order is packed with care and intention — because your wellness deserves the same attention to detail as our products.